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Your ticket will be assigned a unique log number which will be e-mailed to you on submission of this web form; shortly one of our support team will be in contact to help you with your problem. If you have a problem with your ADSL connection, please include your ADSL username or the BT telephone number of your ADSL line. Should you not hear from us please contact us on 0845 4588845 quoting the reference number sent to you.